Refund Policy

Email support@example.invalid from the address on your RenderBoard account. Include the organisation name, approximate charge date, amount and currency, hosted-checkout receipt or transaction reference, and the reason for the request.

Do not send a full payment-card number, password, session token, or authenticator code. The operator may ask for limited information needed to verify the account and locate the transaction.

Eligibility depends on applicable law, the product and checkout terms shown at purchase, transaction status, whether service credits have been consumed or reserved, duplicate or unauthorised-charge evidence, and the configured payment provider’s capabilities. Submission does not guarantee approval or a particular processing time.

Nothing on this page removes cancellation, cooling-off, defective-service, or other mandatory rights that apply in your location. Credits are not represented as cash or as transferable stored value.

If a refund is approved, it is returned through the original payment route where supported. The payment provider and financial institution control settlement timing. Credits tied to the refunded purchase may be removed from the RenderBoard ledger; if some were already consumed, the operator will explain any resulting balance adjustment before completing a discretionary refund.

Contact support first so the operator can investigate a duplicate, failed, or unfamiliar charge. This does not restrict your right to contact your bank, payment provider, or consumer authority. The operator does not publish a response-time SLA on the current plans.